Effective Date: April 7, 2025
Contact: help@gotourtopia.com | +52 987 119 7921
Welcome to GoTourtopia. By booking a tour, using our services, or interacting with our website, you agree to the terms laid out below. If you have any questions, just reach out.
1. Booking and Payments
- Tours can be reserved through WhatsApp, email, or in person.
- Some tours may require a deposit to confirm your spot. You’ll be informed clearly before any payment is made.
- Full payment is typically due before the tour begins. We accept cash, card, PayPal, or Zelle.
- Prices are quoted in USD unless otherwise noted.
2. Cancellations and Refunds
- We understand plans change. If you cancel at least 24 hours before your tour, we’ll issue a full refund.
- Cancellations made less than 24 hours before the tour may not be refundable, especially if we’ve already arranged guides, vehicles, or boats.
- No-shows are non-refundable.
3. Changes to Itineraries
We do our best to deliver the experience we promise. However, weather, safety, or availability may cause last-minute changes. If that happens, we’ll offer alternatives or a refund if necessary.
4. Health & Safety
- You are responsible for informing us of any medical conditions, limitations, or concerns before participating in any activity.
- If you are under the influence of drugs or alcohol at the time of the tour, we reserve the right to refuse service without a refund.
- Some tours involve physical activity (e.g. snorkeling, ATV rides, hiking). By participating, you confirm that you are physically capable of joining these activities safely.
5. Liability Waiver
By participating in any GoTourtopia activity, you agree to the following:
- You acknowledge that outdoor and adventure activities carry inherent risks, including but not limited to injury, weather conditions, wildlife encounters, or accidents.
- You release GoTourtopia, its team members, guides, and partners from any liability for injury, loss, damage, or delay incurred during your tour or travel to/from tour locations.
- You understand that you are joining these activities at your own risk and are responsible for your own belongings, safety, and actions during the experience.
If you are booking on behalf of others, you agree to share these terms with your group.
6. Behavior Policy
We’re all here to have a good time. We reserve the right to refuse service or end a tour without refund if any guest behaves in a way that endangers others, disrespects locals, or causes disruptions.
7. Website and Content
The content on this site (text, photos, pricing, etc.) is for informational purposes. We do our best to keep it accurate, but tours and details are subject to change. Please confirm details directly with us before making plans.
8. Legal Stuff
These terms are governed by the laws of the state of Quintana Roo, Mexico. Any legal matters will be handled in local jurisdiction.
We’re here to help you have a great time. If you have any concerns before, during, or after your experience, just let us know. We want this to be smooth, safe, and fun for everyone involved.